Order Processing
Orders placed through the official SugarMute website are typically processed and dispatched within 24 business hours (Monday through Friday, excluding U.S. federal holidays). Once your order is picked, packed, and shipped, you will receive an email with your tracking number.
Shipping Carriers
SugarMute ships via trusted carriers including FedEx and UPS for domestic U.S. orders. The specific carrier used depends on your delivery address and the current fulfillment queue.
Delivery Timelines
Domestic (United States)
- Standard Shipping: 5–10 business days after dispatch.
- Free Shipping: Included on all 6-bottle orders. Standard delivery timeline applies.
International Orders
International shipping times vary widely by destination and local customs processing. Typical delivery windows:
- Canada, United Kingdom, Ireland, Australia, New Zealand: 10–15 business days.
- Other international destinations: 15–20 business days.
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not calculated at checkout and are collected separately by your local postal or courier service.
Tracking Your Order
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's tracking page. If you have not received tracking information within 3 business days of placing your order, please contact support@sugarmute.com.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are unable to change a shipping address once an order has been dispatched. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange a redelivery (additional shipping fees may apply).
Undelivered or Missing Packages
If your tracking indicates delivery but the package cannot be located, first check with neighbors and building management. If the package is still missing 3 business days after the delivery date shown, contact our support team and we will work with the carrier to trace the shipment or arrange a replacement.
Damaged Shipments
Please inspect your order upon arrival. If the outer packaging or product bottles are visibly damaged, take a photo and contact support@sugarmute.com within 7 days of delivery. We will arrange a replacement at no additional cost.
Contact
Shipping questions? Reach us at support@sugarmute.com or +1-323-237-8052.