📧 Email Support
Our fastest response channel. Typical reply time is within one business day.
📞 Phone Support
Speak with a live customer support representative during business hours.
What We Can Help With
- Order status — Tracking, delivery estimates, and shipping updates.
- Refund requests — Processing your 90-day money-back guarantee.
- Product questions — Ingredients, usage, storage, and general product information.
- Bonus ebook access — Delivery and download support for the free digital bonuses.
- Website issues — Technical problems with the site or checkout.
When You Contact Us
To help us resolve your question as quickly as possible, please include:
- Your full name (as used at checkout)
- Your order number (found in your order confirmation email)
- The email address used to place your order
- A clear description of your question or concern
Business Hours
Customer support is available Monday through Friday, 9:00 AM – 5:00 PM Pacific Time. Emails received outside of business hours are answered on the next business day.
Medical Questions
Our support team can answer questions about product ingredients, usage, and orders. We are not medical professionals and cannot provide medical advice. Please consult your licensed healthcare provider for any health-related questions.
Media & Wholesale Inquiries
For media, press, or wholesale inquiries, please email support@sugarmute.com with the subject line "Media Inquiry" or "Wholesale."